3600 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This page details the types of data we collect, how it is used, your rights as a user, and how to reach us for any queries regarding your personal data on the 3600 platform.
Information We Collect
Full name, Malaysian phone number, email address, password (stored in hashed form), and date of birth for age verification upon registration at 3600.
Device type, operating system, browser version, screen resolution, IP address, and time zone. This data is used to optimise platform display across all devices.
Bank account holder name, destination account number for withdrawals, and transaction history in MYR (RM). We do not store credit card numbers or full bank account details.
Betting history, games played, pages visited, session duration, and platform usage patterns. This data helps us improve the overall user experience.
Purpose of Data Use
3600 uses collected information solely for purposes related to platform operations and user experience. We do not sell or transfer your personal data to advertisers or commercial third parties without your consent.
The primary purposes of data use include:
- Verifying identity and processing account registration
- Processing deposits and withdrawals in MYR
- Delivering accurate and effective customer support
- Detecting and preventing fraudulent activity or unauthorised access
- Sending account-related information, promotions, and important updates
- Complying with applicable legal and regulatory requirements
Cookies & Tracking Technologies
The 3600 platform uses cookies and similar tracking technologies to enhance website functionality and performance. Cookies are small text files stored in your browser when you visit our platform.
Types of cookies used:
- Session Cookies — maintains your login status as you browse the platform
- Preference Cookies — saves your preferred language and display settings
- Analytics Cookies — helps us understand how users interact with the platform for ongoing improvements
- Security Cookies — used to detect suspicious sessions and protect your account
You can manage or delete cookies through your browser settings, though doing so may affect certain platform features.
Data Storage & Security
All 3600 user personal data is stored on servers protected to industry security standards. Data transmission between your device and our servers is secured using SSL/TLS encryption protocols — the same standard used by online banking institutions in Malaysia.
Access to personal data within our systems is restricted to staff who require it for operational purposes only. User passwords are not stored in plain text — they are stored as hashed values that cannot be read or retrieved by anyone.
Data retention periods vary by data type: active account data is retained for as long as the account remains active, while transaction data is kept for the period required for audit and legal compliance purposes.
Third-Party Sharing
3600 does not sell, rent, or disclose users' personal data to third parties for marketing or commercial purposes. However, we may share limited information in the following circumstances:
- Payment Processors — payment gateway providers used to process MYR deposits and withdrawals act as data processors under strict security agreements
- Legal Requirements — we may disclose information when required by a court order or legitimate regulatory obligation
- Fraud Prevention — relevant information may be shared with the appropriate parties to investigate and prevent fraudulent activity
All third parties involved in processing 3600 user data are required to comply with data security policies equivalent to our own standards.
Your Rights as a 3600 User
You have the right to request a copy of the personal data we hold relating to your account. Data access requests can be submitted via our support email and will be processed within 14 business days.
If you find that any information in your account is inaccurate or outdated, you can update it directly in your account settings or contact our support team for assistance.
You may request account closure and deletion of your personal data. Such requests are subject to minimum data retention requirements for audit, legal, and pending transaction settlement purposes.
Policy Changes & How to Contact Us
3600 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. Where there are significant changes, we will notify users via in-platform notifications or their registered account email. The date of the latest update will be displayed at the top of this page.
For any enquiries, data access requests, or privacy-related complaints, please reach out to the 3600 support team via email at [email protected]. We are committed to addressing all privacy-related enquiries seriously and in a timely manner.
